At Carla Discover, we are committed to delivering your outdoor and travel essentials safely and efficiently, no matter where your next adventure takes you. We proudly offer worldwide shipping on all orders, ensuring you can enjoy our camping gear, fishing equipment, luggage, and tech travel products wherever you are.
Order Processing
All orders are processed within 1–2 business days after confirmation. Once your order is prepared for dispatch, you will receive a shipping confirmation email with tracking information so you can follow your package every step of the way.
Shipping Carriers
We work with reliable courier partners to ensure secure and traceable delivery of your items. The shipping carrier may vary depending on your location and the size of your order.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to check the delivery status directly on the carrier’s website. If you experience any issues or delays, please contact us and we’ll assist promptly.
Lost or Damaged Shipments
If your package arrives damaged or is lost in transit, please contact our support team at [email protected] within 48 hours of delivery (or expected delivery). Please include your order number and any available tracking details. We will investigate the issue and work to resolve it as quickly as possible.
Customs and Duties
For international orders, customs fees, import duties, or local taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
Contact Us
If you have any questions about your shipment or need further assistance, please reach out to our customer support team at [email protected].